1. By using our site you accept these terms

a. Your access to and use of this website is subject to the terms of this policy and any other legal notices and statements contained on this website. By using this website, you agree to be subject to the following terms.

2. Why do we have a Privacy and Cookies Policy?

a. We are committed to protecting and respecting your privacy, and are required to comply with all Data Protection law. This includes the General Data Protection Regulation (GDPR) as well as any laws implemented, added to or replacing those pieces of legislation.

b. This policy guide how we use personal information that you give to us.

c. By using this website you are telling us that you agree to the terms of this policy.

d. Our Privacy and Cookies Policy is reviewed on a regular basis and may change. By continuing to use our website you agree that you accept any changes that we make. Any information we hold will be governed by our most recent Privacy and Cookies Policy.

3. What Personal Information do we collect?

a. Soft Skills collects certain personal information to be able to provide our services and understand the behaviour of our website visitors. This personal information is collected when you use our website to undertake the following:

- Complete one of our forms;

- Contact Us;

- Join our Mailing List;

b. Depending on the nature of your contact with Soft Skills, we may collect the following information:

- Your name;

- Your organisation;

- Your address;

- Your telephone number;

- Your e-mail address;

c. In addition, by visiting our website, the following information is automatically collected:

- System information such as your IP address, browser type, time zone setting, operating system and platform;

- Information about your visit, including the pages viewed and the amount of time spent on each page, information whether you accessed our site directly (via or through a Search Engine (including date and time).

4. How will we use your information?

a. We will use your information for the following purposes:

- To perform and administer any contract we may enter into with you in accordance with our Terms and Conditions of Sale;

- To process payments;

- To provide you with information on services that you request from us or which may be of interest to you;

- For training purposes, quality assurance or to record details about the services you order from us;

- To satisfy and meet our legal and regulatory requirements;

- To notify you about changes to our services.

5. Disclosure of Information

a. We may disclose your personal information to the following people (who may be within or outside the European Economic Area) to answer your enquiries, to perform and administer the contract we enter into with you in accordance with our Terms and Conditions of Sale and to process payments:

- Our sub-contractors, suppliers and professional advisors;

- Any relevant regulatory, governmental or law enforcement authority as required by law;

- Third parties necessary to provide the courses and services requested by you;

6. Security of Information

a. All personal information is held securely. We have put in place appropriate security measures to prevent your personal information from being lost, used or accessed in an unauthorised way, altered or disclosed.

b. Any information you provide to us is stored on secure servers.

c. We limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

d. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

7. Your duty to inform us of changes

a. It is important that the personal information we hold about you is accurate and up to date. Please keep us informed if your personal information changes during your relationship with us.

8. Data Retention

a. We will only retain your personal information for as long as we need, including satisfying any legal, accounting, or reporting requirements. Our Data Retention Guidelines specify these timescales based on:

- The amount of information we hold and it’s nature;

- The sensitivity of the data;

- The potential risk of harm from unauthorised use or disclosure of your personal data;

- The purposes for which we process your personal data and whether we can achieve those purposes through other means; and

- The applicable legal requirements.

b. In line with our Data Retention Guidelines, your personal information will be securely destroyed / disposed of.

9. Your rights

a. In accordance with the rules of GDPR, you have the right to:

- Request access to your personal information (commonly known as a "data subject access request"). This allows you to receive a copy of the personal information we hold about you and to check that we are processing this information in a lawful manner.

- Request the transfer of your personal information to another party.

- Request the restriction of processing of your personal information. This enables you to ask us to stop the processing of personal information about you.

- Request a correction of the personal information that we hold about you. This allows you to have any incomplete or inaccurate information we hold about you corrected.

- Request that your personal information is erased. This allows you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground.

b. If you want to review, verify, correct or request the erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us at 

c. We will not charge a fee for you to access your personal information (or to exercise any of the other rights), unless we feel your request is excessive

10. What we may need from you

a. To ensure that your personal information remains safe from unapproved disclosure, we may ask you for information to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights).

11. Right to withdraw consent

If you have consented to us collecting, processing and transferring your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.  To do this, please contact us at:  

Please be aware that if you withdraw your consent we may no longer be able to provide you with services.

12. Questions, Comments and Complaints

Our Director of Compliance has overall responsibility to oversee compliance with this Privacy and Cookies Policy. If you have any questions concerning this policy, personal information that we hold on you, or you would like to change your personal information or make a complaint please contact us at:

If your complaint is not dealt with in line with your expectations, you have the right to make a complaint to the Information Commissioner's Office (ICO), at The ICO is the UK supervisory authority for data protection issues. 

13. Cookies

a. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We rely on the following cookies:

- Cookie Notification - When you first visit our site, you will be notified about our intention to use cookies as part of browsing our material. You will be given the option to 'Save and Close', confirming that you agree to the use of cookies on our website.

- Universal Analytics (Google) - These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.